Crafting a communication strategy for fuel reform and Sector Modernization

Challenge

In 2016 the Ministry of Petroleum needed to design and implement a communication strategy to support the implementation of Egypt’s fuel reform program. In 2018, the Ministry called upon us again to work on a strategic communications framework for the launch and implementation of a new modernisation program, which included a major and comprehensive overhaul of the oil and gas sector at large. This sought to transform the oil and gas sector from a service driven sector, to a profitable value-add sector, positioning Egypt as a leading Energy Hub within five years.

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Approach

Our engagement in the fuel reform program focused on crafting clear messages which would manage public expectations, influence opinion and open conversations with stakeholders involved in the energy decision-making process. This began with establishing an effective two-way dialogue with relevant stakeholders, aiding in clear and transparent flow of information and data. It was equally important for us to support the Ministry in improving confidence in the industry. We achieved this by identifying applicable measures to clearly communicate how the Ministry is working to improve customer satisfaction, service quality, transparency and social accountability in the sector.

When reappointed in 2018, the entire sector was undergoing extensive transformation, so we adopted a holistic and integrated change management approach to identify and analyse the positions of all relevant stakeholders, to ensure change was communicated in a way that catered to individual needs and interests. Our communications framework helped to manage the expectations of different parties and prevented miscommunication and potential opposition. This was accompanied by an organizational development intervention serving the team in charge of internal and external communication to ensure sound structure and relevant resourcing.

Results

In 2016 the Ministry of Petroleum needed to design and implement a communication strategy to support the implementation of Egypt’s fuel reform program. In 2018, the Ministry called upon us again to work on a strategic communications framework for the launch and implementation of a new modernisation program, which included a major and comprehensive overhaul of the oil and gas sector at large. This sought to transform the oil and gas sector from a service driven sector, to a profitable value-add sector, positioning Egypt as a leading Energy Hub within five years.

WHAT OUR CLIENTS SAY

I'm writing to you to let you know that Lafarge Egypt won silver in LafargeHolcim MEA CSR competition under the Education/Employment category for its Occupational H&S Vocational Training Program in Suez!

This is a big milestone for us and couldn't have happened without your support and guidance during the program design and across all its phases.Also special thanks to your amazing team, Sherif and Mostafa, for working extensively on the project and designing a program to address community needs while leveraging on Lafarge Egypt expertise, managing the different program stakeholders while ensuring the project KPIs are met, coming up with creative solutions to solve any issues, devotion, dedication and passion during the different program phases from its launch in 2016 to date.

On behalf of Yasmin and myself, we would like to thank CID for the great effort and for being our extended arm in implementing the "Lafarge Health and Safety Vocational program" in Suez.

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Inji Khalil
Head of Communications, Lafarge Egypt

Having had CID as a partner for the last 10 years in providing support to the Egyptian business community, I have seen that through hard work and a high level of professionalism, CID has now become a first class consulting company, with experienced and motivated consultants, coached by dedicated partners and recognized as a sharp and reliable service provider to the Egyptian industry and community.

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Pierre Mahy
Managing Director, Alagon S.A.