StrategyOrganizational and people transformationMarketing and CommunicationsSustainability and social impactproject management and implementation

Enabling employee excellence

Challenge

We were tasked with developing BETA’s human resource strategy and operational processes, including updating their performance management system.

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Approach

To redefine BETA’s human resources strategy, we undertook a full audit and provided guidelines to redefine their HR function’s structure, roles and definitions – meeting their ambitions to ensure no stone was left unturned; from compensation and benefits, to training and development.

Specifically, CID was instrumental in providing guidance for HR team competencies and job design, as well as compiling recommendations for developing the Employee Handbook and Manual. We developed a strategic roadmap which included objectives, measures and targets, key measures of success and recommendations for capacity building for each division. This was complemented by a sustainable performance management model to help maintain the high standards BETA was committed to delivering its Clients.

Results

Our team supported BETA to institutionalize, develop, and expand its HR function to a more strategic role capable of supporting and driving the company’s vision. This included a full overhaul of HR functions, with key processes and tools in place for recruitment and induction, employee performance management, and competency development.

WHAT OUR CLIENTS SAY

Preparing Save the Children’s “Childs Rights Situational Analysis” Report and organizing the program’s roundtable were a time consuming process, but thanks to the cooperation of the CID team, we had such good results. The quality of the report has been recognized as very high, and we were able to communicate all our messages and recommendations to potential partners and allies. We very much appreciated the team’s cooperation and support through this process.

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Yara Abdul-Hamid
Consultant, Save the Children UK

Citibank Egypt would like to express its deep appreciation of CID’s dedicated team for their support, passion, integrity, and high quality work that was demonstrated over the last year. From downturn to crisis, CID has challenged every misperception on the bank with guided impactful communication strategies that were taken to action towards transforming the downs to up, and adversary to ally.

Having CID as our partner, advising us in unpredictable times has helped us maintain trust and transparency with the media and our clients, which has helped secure Citi’s stand in the market and ensured positive brand perception and coverage worth of millions.

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Lamise Negm
Vice Chairman, Citibank Egypt