The seamless marketing experience: why omnichannel?
With quality as a given expectation, customers seek meaningful experiences and interactions with brands. As we mentioned in last month’s blog, businesses are now facing an experience economy, where customers pay for the experience rather than mere goods. The Customer Journey starts from the first encounter with the brand to visiting your website to buy the product. With the rise in social media’s dominance in the past years, businesses have recognized the importance of securing a foothold on all these platforms, known as multichannel marketing.
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